We are a family owned business that takes pride in providing exceptional service to the residents of Central Florida. James Balfe and his wife Kathleen started this company with the idea that everyone deserves honest, exceptional service.
James is originally from Dublin, Ireland (now you know where the name Emerald comes from). He has been "fixing things" his entire life. From taking apart and reassembling small electronics as a child, attending a technical college in Dublin, serving as a civilian technical specialists on the U. S. S Lexington when he came to the United States in the 1990's, learning the satellite business and becoming the most awarded lead technician in Florida for the largest satellite company in the United States, and finally working for several years as a garage door technician, he has decades of experience.
He treats everyone with the respect and dignity he expects of himself and his family. He decided it was time to put his values and experience together and create his own company he could be proud of.
His wife Kathleen received her business degree from the University of Maryland and spent decades in Corporate Management. Sharing her husband's values and wanting a career she felt had great integrity, she decided to join her husband and build a business they could be proud of. She believes hard work and honesty are values to live by. Kathleen takes great pride in their family and the family business.
When recruiting technicians to join Emerald she requires a combination of experience and integrity to join the team. Site visits are performed during many service calls and customer satisfaction surveys are performed to make sure everyone at Emerald lives up to the core principals they believe in.
The company is licensed, insured and bonded. Every member of our team completes a background check before they go to their first service call. All services, parts and labor are guaranteed and your satisfaction is our top priority.
A satisfied customer every time. We won't rest until the job is done and you are 100% happy.
Take care of every customer like they are family. We treat you like we would want to be treated.
We will provide stellar customer service, excellent product and an unparalleled guarantee.
24/7/365 All day, every day, we'll be there for you when you need us. Call or book online at your convenience.